Continuous Payment Authorities
FAQs

A continuous payment authority is a type of regular automatic payment that you can set up using your debit or credit card.  The authority is linked to the bank or credit card account that your card is linked to. It’s a popular method of making regular payments and subscriptions.

This authority allows us to securely store an encrypted version of your payment details.  Your stored payment details can be used for one click ordering to save re-entering your payment details.  You also gain priority despatch of your order by choosing this payment method.  If you have chosen to automatically renew your Certification Pack with a subscription then we will automatically design, print and despatch further Packs annually on or shortly after the 14th August each year, we email you a Renewal Notice at least 7 days before and you can cancel anytime prior to or within this notice period if you no longer wish to receive our Merchandise.

This method of payment is set up by giving your debit or credit card details to the company you wish to make a regular payment to.  Your payment information is encrypted and securely stored by one of the worlds largest payment providers.

No, some people prefer to receive future Merchandise automatically as it takes the hassle out of re-ordering each year but if this plan is not for you just click on the link in the product description to make a one time purchase.

You can cancel the renewal of your Certification Pack at any time.  To make a cancellation request please click here.  You can also cancel a Continuous Payment Authority with your Card Provider but please let us know if you have done this so we can also securely delete your stored payment information.

Our standard pricing is £59 + P&P per year.  If you are charged a different amount this will clearly be shown on your initial Order Confirmation under Recurring Payments or if your subscription has changed it will be shown on the notice we have sent to you.

We make 1 further attempt on the following working day.  If this is unsuccessful we then cancel your Continuous Payment Authority, securely remove your stored payment details then write to you to let you know.  You will then need to sign up as a new customer and complete the full checkout process should you require future Merchandise.

It is important you keep your details up to date.  Any subscription may continue until cancelled, in order you receive our notices you need to let us know if your email address changes.  You can do this by contacting us.

Please ensure throughout your subscription you have added our email addresses of hello@awardwinningfood.uk, mail@awardwinningfood.uk & certification@awardwinningfood.uk to your Safe Senders List (or equivalent) and ensure you have HTML and MIME enabled with your email service provider.  This ensures you will be able to see and read all the content of any email we may send you.

Our Terms and Conditions covers the agreement between us and the highlighted sections cover Continuous Payment Authorities, but please do read this in full.  If you have any questions be sure to email us and we will be happy to help.